HEAR is looking for a sessional worker to support our Stronger Together project-deadline 10th November

HEAR is looking for an hourly paid sessional  worker to provide support for their Stronger Together project funded by the National Lottery Community Fund Awards for All.


About HEAR:


HEAR, the London voluntary and community sector’s pan-equalities and human rights network, is connecting and supporting equalities specialists across all equality characteristics and across London to get their voices heard, and to influence policy and the environment within which people work for equality and human rights.  We are doing this by acting as a strong and authoritative, regional pan-equalities voice and a combined source of knowledge and expertise on issues pertinent to equality, impacting on the voluntary and community sector and its effectiveness.  HEAR’s values continue to be under-pinned by the conviction that those who have direct experience of inequality and discrimination are best placed to develop strategies to achieve equality.


About Stronger Together:


Stronger Together aims to support those HEAR network members across London from small community groups and grass roots and user-led organisations, and individual community campaigners, to bring them together for solidarity, increase confidence, reduce isolation, strengthen skills and celebrate success.


The work will be offered on a flexible sessional hourly paid basis until March 2021, approximately 21 hours per week at £12 per hour.


We will consider work on a self-employed or PAYE basis for the appointed person


Currently HEAR is operating on a ‘work from home’ basis whilst government restrictions remain in place


You will have good current  skills in WordPress, a general good level of digital   skills and ability to learn new applications and work under minimal supervision. You will ideally have previous experience of working in or with the voluntary and community sector, a commitment to equality and an understanding of digital accessibility and varied communication needs.


You can find the Job Description and Person Specification here:


Hourly Paid Sessional Worker Job Description and person specification



To apply please submit a CV and covering letter, outlining  how you meet the Person Specification, to:




Please include the names of 2 referees (we will not contact your referees unless you are offered the position)


Application deadline: by  5pm on 10th November 2020


If you have any questions of clarification please address these to the same email or call 07466 119268


Interviews will be conducted Via Zoom week commencing 16th November 2020


If you need information in another format please let us know


More than Just Devices (but this is a good start) – Superhighways case study

Our next Digital Exclusion case study comes from Digital doyennes (and dudes), and partners with HEAR in Net Equality and Datawise, Superhighways:

Over-coming digital exclusion needs more than just devices (but this is a good start)
By Superhighways

Superhighways helps small charities with advice, training and IT support, helping London’s VCS become more effective, raise their profile and demonstrate their impact using digital technology.As an organisation with broad understanding of how vulnerable people and smaller charities, who don’t have access to technology or digital skills know-how can become easily isolated and exposed to risk.They saw the opportunity to apply for the DevicesDotNow offer organised through The Good Things Foundation’s Online Centre Network, jumped at it!

Download or share the case study details using the hashtags #MoreThanJustDevices and #ChallengingDigitalExclusion and read the recommendations below

1.Provide at least 3 months free mobile data with every device.
Not everyone has the luxury of connecting their new tablet to their home broadband. Providing a tablet without mobile data, is like giving someone a car without a set of keys. Public WIFI can present a risk to internet newbies from being hacked where you sit, and good practice guidelines should be made available in every facility that offers it…
2.Kookycat videos
The web isn’t just about finding support services, health information and searching for employment. It’s also about making life easier (and often cheaper)… staying in close touch with friends and let’s not forget the Kooky Cat Videos on You Tube. It’s the everyday that powers the net and as a trainer your role is to work out ‘a buy in point’…
3.Buyin from senior management team
Devicesdotnow presented a fantastic infrastructure project for charities and community groups to start connecting vulnerable people with services and support at a time of crisis. It is now time for senior management teams to take on the learning from projects like this… Organisations should build in human connection to their ongoing digital services to make these as effective and meaningful as possible, and not just a 2nd class offer”

Addressing Digital Inequalities Within the Armenian Community- case study b y CAIA

HEAR presents the next in our Digital Exclusion case studies from the Centre for Armenian Information and Advice and how they have addressed digital and social inequalities during the pandemic:

Addressing Digital Inequalities Within the Armenian Community
By the Centre for Armenian Information and Advice (CAIA)

CAIA support the UK’s over 20,000 Armenians, from their centre in West London, and were well placed to adapt to the barriers created by ‘lockdown’ due to being user-led, understanding the needs of isolated and intersectional Armenians and having already been part of the Good Things Foundation’s Online Centres .

Download or share the case study details using the hashtags #DigitalInequalities and #ChallengingDigitalExclusion and read the recommendations below

Recommendation to overcome Digital Exclusion:

  • Teaching & Training courses:
    …when designing/planning any form of IT/digital training, an organisation should be aware of the both the learners state of mind as well as their existing skills sets.
  • Engaging BMER people in digital learning:
    Arrange IT/ digital classes in familiar settings such as community centres where they are already known and trust those who are seeking to teach them digital skills…
  • To Combat loneliness and social exclusion:
    Promoting and explaining the practical benefits of digital skills to the most marginalized…is a major challenge…Therefore, every effort should be made to explain the importance of digital inclusion to them in their own language…
  • Training and teaching Internet privacy and safety:
    Confidentially, data protection and internet privacy are paramount for people who have experienced persecution, discrimination and violence…
  • Financial barriers
    The elderly/low income/newly arrived BAM people often find it complicated or expensive to acquire an internet provider. To attend classes, it may require travel or one to one assistance…Reimburse traveling costs and child care to encourage learners’ attendance”

Digital poverty and increased isolation of LGBTI migrants during COVID-19 – Mirco Rainbow case study

HEAR presents the third Expert by Experience case study highlighting good practice, user-led interventions and recommendations to help communities, policy makers and funders to overcome digital exclusion:

“Digital poverty and increased isolation of LGBTI migrants during COVID-19
by Micro Rainbow

Due to their work with and understanding gained from their beneficiaries, 400 LGBTI migrants yearly, Micro Rainbow realised that tackling digital poverty was paramount during the pandemic. They were able to get LGBTI migrants online, provide continuing vital support to at risk LGBTI migrants and digitise two of their three programmes. Their Digital Social Inclusion work includes designing an experimental digital body movement programme and their Digital Moving On programme consists of a series of “Moving On” webinars on employability, accessing education, myths and realities about working, and legal workshops run by immigration lawyers.

Download or share the case study details using the hashtags #DigitalPoverty and #ChallengingDigitalExclusion and read the recommendations below


Home Office housing providers should equip their accommodations with WIFI for all asylum seekers: this will allow vulnerable migrants who live in poverty to stay connected with key services…

Funders should consider giving flexible grants that enable VCS organisations to top up their beneficiaries’ mobile phones…[and] also consider funding and evaluating experimental projects that explore and develop new digital delivery methods

VCS organisations should consider if their beneficiaries have access not only to mobile data and the relevant hardware (smart phones/tablets) but also to a safe space from which they can join without fearing, for example, of being outed to strangers.”

Remote Researchers – learning from experts by experience in digital inclusion – case study by CIIP

The second in HEAR’s series of Expert by Experience and academic case studies shares good practice developed by ‘house-bound’ remote researchers:

“Remote Researchers –
learning from experts by experience in digital inclusion”

by the Chronic Illness Inclusion Project

The Chronic Illness Inclusion Project research practice was developed by and with a community of disabled people living with energy limiting chronic illness (ELCI). It was adapted to meet the needs and circumstances of participants and Expert by Experience researchers. The practice developed was an extended online focus group. The purpose of this case study is to highlight their broader research, give the community a voice, and share and promote good practice, knowledge and experience CIIP developed in engaging ‘house-bound’ people in ‘Internet Mediated Research’. Their work has never been more applicable than in a post-pandemic, cocooning communities world.

Download or share the case study details using the hashtags #RemoteResearchers and #ChallengingDigitalExclusion

Some of the topics considered in the case study and wider CIIP research includes, cognitive difficulties – trouble concentrating, finding words, reading and writing, fluctuating energy and symtoms, and the ethical considerations of online work privacy, confidentiality, difficulties of safeguarding, establishing trust, risk of mental distress, risk from over-exertion and technical solutions to those challenges. See CIIP’s Ethics Review for more detail.

New Post of Interim Managing Director at HEAR

HEAR is pleased to announce that from 1st July 2020 the trustees have appointed an interim Managing Director to work with them and the staff team to take forward the development of the charity over the next 9 months.


You can contact the Director at:





Tutors for GRT – challenging digital exclusion – Traveller Movement case study

HEAR is delighted to present the first in a series of Expert by Experience and academic case studies highlighting good practice, user-led interventions and recommendations to help communities, policy makers and funders to overcome digital exclusion:

“Tutors for GRT – challenging digital exclusion”,
by the Traveller Movement

The Traveller Movement developed ‘Tutors for GRT’ in reaction to the Covid-19 pandemic and many years experience of casework with Gypsy, Roma and Traveller (GRT) families demonstrating home schooling would be difficult for many GRT parents because of digital exclusion and low literacy levels. The project develops a tailored tutoring relationship with GRT famililes and tutors with a DBS

Download or share the case study details using the Traveller Movement’s #TutorsForGRT hashtag and read the recommendations below


  • Local Authorities and schools need to consider digitally excluded children when designing their homework assignments during and after Covid-19 school closures.
  • Schools should provide tablets or laptops for those children who don’t have them at home as well as guidance how to use them
  • The Government should make sure all households have access to a good broadband connection
  • Private on and offline tutors should be provided for children who have fallen behind in their education during and after Covid-19 pandemic. The tutors need to be flexible, culturally competent and non-judgmental
  • Government should earmark some of the funding given to schools to tackle the impacts of Covid-19 school closures to make sure BAME groups are treated fairly when distributing these funds”

Opportunities to get involved in Oxford Uni’s Refugee Studies Centre linked research

Dr Evan Easton-Calabria senior research officer at Oxford University’s Refugee Studies Centre is producing a digital exclusion case study, “RCO London landscape during the public health pandemic” by interviewing leaders of London Refugee Community Organisations, and paying £10 for their time where required. Email evan.easton-calabria@qeh.ox.ac.uk to find out more.

Dr Easton-Calabria is also the editor of the “Rethinking Refuge Platform”, a stand-alone website (linked to the RSC website) that provides short, topical, research-based articles that address reform needed in the international refugee regime and is looking for articles.

The articles should broadly relate to ‘rethinking’ a major structural issue/topic in refugee and forced migration today on one or more of the following themes:
•Refugee agency
•Refugee economies
•Rethinking Emergencies and Crises
•The Syrian Refugee Crisis
Article Guidelines:-600-1,000 words, in accessible language (no jargon) Claims and arguments should be based on research (your own and secondary) and evidence rather than in an editorial or op-ed format. Full details here

Open letter Public Inquiry Covid Crisis -sign by TOMORROW Thursday 2nd July 4pm

A call out to the Third Sector, campaigning orgs and trade unions – Join Public Interest Law Centre in demanding a Public Inquiry into the handling of the Covid-19 crisis – please endorse and sign by this Thursday 2nd July

PILC ith the The Law Centres Network, are writing a letter to the Home Secretary to demand a public inquiry into the UK Government’s handling of the pandemic. We would like the letter to be a joint call by the Third Sector for an investigation into the litany of failures that have led to thousands of unnecessary deaths. Please join us by reading and signing the attached letter. 
Covid 19 impact and a systematic failure
As you are aware, the number of excess deaths registered in the UK during the Covid-19 outbreak is over 65,000, with the UK being one of the worst-affected countries in the world.

The record number of deaths is not a natural consequence of the virus, but a product of political choices. The absence of a robust response by the UK Government has led to thousands of unnecessary deaths at every juncture of this pandemic.

The failures are well-documented and include delays in imposing lockdown, PPE shortages, failure to test, trace and isolate, delayed action to safeguard care homes and failure to protect victims of abuse. These failures have had a disproportionate impact on BAME communities. 

Why is a public inquiry necessary?
The Third Sector and bereaved families deserve to know what went wrong and why. It will fall on our sector to pick up the pieces of the Government’s many failures. Given our unique position, we have a right to demand answers.

According to the Inquiries Act 2005, a public inquiry can be called when “particular events have caused, or are capable of causing, public concern, or… there is public concern that particular events may have occurred.”

The handling of the Covid-19 crisis is clearly a matter of significant public interest and concern. Given the public’s lack of confidence in the Government, it is appropriate that an independent body should investigate decisions, actions and the failure to act, so that the Government may be held accountable and future disasters prevented.

Next Steps
As the Third Sector we have a responsibility to demand a public inquiry on behalf of our service users. We ask that you, as representatives of those affected by the pandemic, join our demand and sign the letter attached. 

Whilst we would welcome any fundamental amendments to the letter, please make sure they are absolutely necessary given the fact that we are sending this to over 40 organisations!

Please kindly respond to Paul.Heron@pilc.org.uk by 4pm Thursday 2nd July 2020 to give us time to edit the letter and send out on Monday 6th July.

Tues 30th June,2-3.30, pan-equality hate crime network

Tues 30th June,2-3.30pm,Charities Challenging Hate Crime, London’s pan-equality hate crime network virtual meeting
June is Gypsy Roma Traveller History Month. Today is Windrush Day and Corona Virus conspiracies and Black Lives Matter have brought racism to the forefront of many members minds.

Charities Challenging Hate Crime, Tuesday 30th June will take place on Zoom between 2.00 and 3.30pm.

Speakers will include the Traveller Movement, Migrant Voice and Southeast and East Asian Centre in London.

Register in advance for this meeting:


After registering, you will receive a confirmation email containing information about joining the meeting. We are able to reimbruse expenses for members who experience digital exclusion. Please email mhairi@HEARequality.org.uk with any access or communication needs or for more information.