Equality and Human Rights Resources

HEAR Digital Exclusion Case Studies


As part of HEAR’s Policy and Campaigns work funded by Trust for London we have worked with members to produce a set of case studies on tackling digital exclusion:



Over-coming digital exclusion needs more than just devices (but this is a good start)


Centre for Armenian Information and Advice:
Addressing Digital Inequalities Within the Armenian community


Micro Rainbow:
Digital poverty and increased isolation of LGBTI migrants during COVID


Chronic Illness Inclusion Project:
Remote Researchers – learning from experts by experience in digital


The Traveller Movement:
Tutors for GRT – challenging digital exclusion

Parents and Communities Together:

Parents and Communities Together Digital Inclusion project

part 1


part 2 learnings


part 3 drawings

It is also available in google doc form, where you can see the animated images produced by participants, that are also on HEAR’s Digital Exclusion


Section 1: Case Studies

Section 2: Learnings

Section 3: Kids’ Artwork



Intersectionality Resources

HEAR Intersectionality Research Project and Resources
HEAR originally launched its Intersectionality Research Project Resources   in the summer of 2014, and what was produced continues to be a rich source of information and insight on intersectionality  as  played out in the real lives of the people our members support and work with every day.

This report is a unique collection of contributions from 14 HEAR Network members, all bringing new understanding of the lived experiences of Londoners

The case study contributions looked at the experiences of:

More HEAR Intersectionality Resources

What Londoners with Lived Experience Said – the impact of intersectional stigma on mental well-being and how to reduce health inequalitiesA literature review of HEAR members’ publications and suggested reading that accompanies and adds value to (but not part of), Thrive LDN’s Right to Thrive, the ‘Londoners Said’ report or previous work commissioned from Revealing Reality, for Thrive LDN and the London Health Board, April 2019
What Londoners with Lived Experience Said final with Thrive requested amendments_Easy Read 2

Faith and Older Age’; Partnership Working in the Voluntary Sector, HEAR and AgeUK
Summary of literature review and consultation investigating collaborations between faith groups and older people’s organisations and access for older people of faith. May 2017

A guide to the rights and entitlements of disabled asylum seekers, refugees and refused applicants in the UK, HEAR
HEAR briefing on refugees’ rights to health, mental health and social care support; in its simpliest terms rights for disabled people ‘trump’ immigration law. October 2016.
Easy Read version
Plain English Large print version

A guide to the right to free and concessionary transport for disabled asylum seekers, refugees and refused applicants in the UK, HEAR
HEAR briefing, produced at the request of the Home Office, highlighting disabled and older peoples entitlement to concessionary travel, independent on their immigration status. October 2016.

HEAR Members’ reports, research and toolkits

The Advocacy Project,Speakeasy Issue 17, Issue 17, 2016

Beresford, Peter, Rebecca Perring, Mary Nettle, and Jan Wallcraft, From Mental Illness to a Social Model of Madness and Distress, 2016

Griffiths, Raza from National Survivors User Network, Kindred Minds: A Call for Social Justice. Creating Fairer Policy and Practice for Mental Health Service Users from Black and Minority Ethnic Communities, 2018

Intersex UK, Submission to the UK Government Equalities Office on Intersex Inclusion in the Gender Recognition Act, 16th Oct 2018

Irish in Britain, Briefing in response to call for research on Intersectional Stigma in Mental Health, 2019

Kalathil, Jayasree et al., Recovery and resilience: African, African-Caribbean and South Asian women’s narratives of recovering from mental distress,

MIND in Ealing and Hounslow,  HeadsUp-Winter-Newsletter-2018

National Survivor User Network (NSUN), 4Pi National Involvement Standards Statement of Intent, 2013

National Survivor User Network (NSUN), Survivor Researcher Network Manifesto: Mental Health Knowledge Built by Service Users and Survivors, 2018a

National Survivor User Network (NSUN), A Call for Social Justice – Changes to Policy and Practice That Will Improve the Lives and Mental Wellbeing of Mental Health Service Users from Black and Minority Ethnic Communities, 2018b

National Survivor User Network (NSUN), Open Letter to the Organisers, Partners and Delegates of the Global Ministerial Mental Health Summit, London 9th and 10th October, 2018’, October 2018.

National Survivor User Network (NSUN), 4Pi National Involvement Standards – FAQ, Accessed 4 February 2019

Lobbying and Campaigning resources

Submitting Evidence, Women and Equalities Committee (WEC), Judith Boyce
Powerpoint presented by Judith Boyce clerk of WEC to the Equality and Diversity Forum meeting April 2017. Guidance on written submissions useful for all parliamentary committees, and other statutory engagement structures.

Lobbying Parliament, Z2K, Paul Nicolson
This document provides practical tips for VCS to influence the policy-making process. The guide is written by Rev. Paul Nicolson, founder and a trustee of Z2K, an experienced campaigner who has been lobbying Parliament on issues related to poverty for decades

Inequality is not Inevitable, The Equality Trust (TET)
How you make the UK a fairer, better society;a guide for inequality activists. This guide, published by TET in December 2016,  aims to help inequality activists target key decision-makers, and those who influence them, so that action is taken to reduce inequality.

7 Top Twitter Tips for Charities, WhiteFuse, Owen Roseblade
Posted originally in 2013, but with Twitter still ruling Social Media could your organisations tweets be better? More engaging? More discoverable? More retweetable? Here are 7 simple tips to keep on hand when writing a better tweet.

As this site develops we will be including more useful resources about equality and human rights topics, including  HEAR’s own reports and documents and those of members and partners. If you need any of these documents in an accessible format please get in touch.