Equality and Human Rights Resources

HEAR Digital Exclusion Case Studies


As part of HEAR’s Policy and Campaigns work funded by Trust for London we have worked with members to produce a set of case studies on tackling digital exclusion:


HEAR’s 9th Digital Exclusion case study comes from Alliance for Inclusive Education:

Remote Education as set out in the Legislation

the Alliance for Inclusive Education is the only national organisation led by disabled people working on educational issues and, in particular, working to promote the rights of disabled students to be included in mainstream education (as set out in Article 24 of the UN’s Convention on the Rights of Persons With Disabilities).


HEAR’s 8th Digital Exclusion case study comes from Chronic Illness Inclusion Project:

Turning the Remote Access Revolution into Reasonable Adjustments
The Chronic Illness Inclusion Project is run by and for people with energy limiting chronic illness (ELCI) and 63% of respondents to this research described themselves as completely housebound or often/sometimes housebound. The quarantining and cocooning brought about by the pandemic created a seismic shift in how we connect and communicate. Remote access is a crucial tool for equality and inclusion for many disabled people who are not able to attend face-to-face meetings and events.


HEAR’s 7th Digital Exclusion case study comes from People First:

Digital Exclusion:

another type of virus!By People First
People First is a national user led self-advocacy organisation working with people with learning difficulties and their self-advocacy groups. Recognising the additional barriers and risks people with learning difficulties face during the pandemic People First quickly mobilised their Supporting Each Other project….


HEAR’s 6th Digital Exclusion case study comes  from


a Southwark-based community project, under Citizens UK, that tackles social isolation experienced by many families in the area through peer support and community engagement in regular group activities. The pandemic forced PACT to move many of its services online and it quickly became clear that many of the parents were not able to join in because they either did not have any or enough devices, internet connection or digital knowledge.

part 1

part 2 learnings

part 3 drawings


5th  Digital Exclusion case study is from:


Over-coming digital exclusion needs more than just devices (but this is a good start)


4th Digital Exclusion case study

Centre for Armenian Information and Advice:
Addressing Digital Inequalities Within the Armenian community


CAIA support the UK’s over 20,000 Armenians, from their centre in West London, and were well placed to adapt to the barriers created by ‘lockdown’ due to being user-led, understanding the needs of isolated and intersectional Armenians and having already been part of the Good Things Foundation’s Online  centre.


3rd Digital Exclusion case study:

Micro Rainbow:
Digital poverty and increased isolation of LGBTI migrants during COVID


Due to their work with and understanding gained from their beneficiaries, 400 LGBTI migrants yearly, Micro Rainbow realised that tackling digital poverty was paramount during the pandemic.


The second in HEAR’s series of Expert by Experience and academic case studies shares good practice developed by ‘house-bound’ remote researchers:
“Remote Researchers –

learning from experts by experience in digital inclusion”

by the Chronic Illness Inclusion Project

The Chronic Illness Inclusion Project research practice was developed by and with a community of disabled people living with energy limiting chronic illness (ELCI). It was adapted to meet the needs and circumstances of participants and Expert by Experience researchers.


1st Digital Exclusion case study:

The Traveller Movement:
Tutors for GRT – challenging digital exclusion

The Traveller Movement developed ‘Tutors for GRT’ in reaction to the Covid-19 pandemic and many years experience of casework with Gypsy, Roma and Traveller (GRT) families demonstrating home schooling would be difficult for many GRT parents because of digital exclusion and low literacy levels.



Intersectionality Resources

HEAR Intersectionality Research Project and Resources
HEAR originally launched its Intersectionality Research Project Resources   in the summer of 2014, and what was produced continues to be a rich source of information and insight on intersectionality  as  played out in the real lives of the people our members support and work with every day.

This report is a unique collection of contributions from 14 HEAR Network members, all bringing new understanding of the lived experiences of Londoners

The case study contributions looked at the experiences of:

More HEAR Intersectionality Resources

What Londoners with Lived Experience Said – the impact of intersectional stigma on mental well-being and how to reduce health inequalitiesA literature review of HEAR members’ publications and suggested reading that accompanies and adds value to (but not part of), Thrive LDN’s Right to Thrive, the ‘Londoners Said’ report or previous work commissioned from Revealing Reality, for Thrive LDN and the London Health Board, April 2019
What Londoners with Lived Experience Said final with Thrive requested amendments_Easy Read 2

Faith and Older Age’; Partnership Working in the Voluntary Sector, HEAR and AgeUK
Summary of literature review and consultation investigating collaborations between faith groups and older people’s organisations and access for older people of faith. May 2017

A guide to the rights and entitlements of disabled asylum seekers, refugees and refused applicants in the UK, HEAR
HEAR briefing on refugees’ rights to health, mental health and social care support; in its simpliest terms rights for disabled people ‘trump’ immigration law. October 2016.
Easy Read version
Plain English Large print version

A guide to the right to free and concessionary transport for disabled asylum seekers, refugees and refused applicants in the UK, HEAR
HEAR briefing, produced at the request of the Home Office, highlighting disabled and older peoples entitlement to concessionary travel, independent on their immigration status. October 2016.

HEAR Members’ reports, research and toolkits

The Advocacy Project,Speakeasy Issue 17, Issue 17, 2016

Beresford, Peter, Rebecca Perring, Mary Nettle, and Jan Wallcraft, From Mental Illness to a Social Model of Madness and Distress, 2016

Griffiths, Raza from National Survivors User Network, Kindred Minds: A Call for Social Justice. Creating Fairer Policy and Practice for Mental Health Service Users from Black and Minority Ethnic Communities, 2018

Intersex UK, Submission to the UK Government Equalities Office on Intersex Inclusion in the Gender Recognition Act, 16th Oct 2018

Irish in Britain, Briefing in response to call for research on Intersectional Stigma in Mental Health, 2019

Kalathil, Jayasree et al., Recovery and resilience: African, African-Caribbean and South Asian women’s narratives of recovering from mental distress,

MIND in Ealing and Hounslow,  HeadsUp-Winter-Newsletter-2018

National Survivor User Network (NSUN), 4Pi National Involvement Standards Statement of Intent, 2013

National Survivor User Network (NSUN), Survivor Researcher Network Manifesto: Mental Health Knowledge Built by Service Users and Survivors, 2018a

National Survivor User Network (NSUN), A Call for Social Justice – Changes to Policy and Practice That Will Improve the Lives and Mental Wellbeing of Mental Health Service Users from Black and Minority Ethnic Communities, 2018b

National Survivor User Network (NSUN), Open Letter to the Organisers, Partners and Delegates of the Global Ministerial Mental Health Summit, London 9th and 10th October, 2018’, October 2018.

National Survivor User Network (NSUN), 4Pi National Involvement Standards – FAQ, Accessed 4 February 2019

Lobbying and Campaigning resources

Submitting Evidence, Women and Equalities Committee (WEC), Judith Boyce
Powerpoint presented by Judith Boyce clerk of WEC to the Equality and Diversity Forum meeting April 2017. Guidance on written submissions useful for all parliamentary committees, and other statutory engagement structures.

Lobbying Parliament, Z2K, Paul Nicolson
This document provides practical tips for VCS to influence the policy-making process. The guide is written by Rev. Paul Nicolson, founder and a trustee of Z2K, an experienced campaigner who has been lobbying Parliament on issues related to poverty for decades

Inequality is not Inevitable, The Equality Trust (TET)
How you make the UK a fairer, better society;a guide for inequality activists. This guide, published by TET in December 2016,  aims to help inequality activists target key decision-makers, and those who influence them, so that action is taken to reduce inequality.

7 Top Twitter Tips for Charities, WhiteFuse, Owen Roseblade
Posted originally in 2013, but with Twitter still ruling Social Media could your organisations tweets be better? More engaging? More discoverable? More retweetable? Here are 7 simple tips to keep on hand when writing a better tweet.

As this site develops we will be including more useful resources about equality and human rights topics, including  HEAR’s own reports and documents and those of members and partners. If you need any of these documents in an accessible format please get in touch.