HEAR’s 9th Digital Exclusion Case Study

HEAR’s 9th Digital Exclusion case study comes from Alliance for Inclusive Education:

Remote Education as set out in the Legislation


ALLFIE, the Alliance for Inclusive Education, is the only national organisation led by disabled people working on educational issues and, in particular, working to promote the rights of disabled students to be included in mainstream education (as set out in Article 24 of the UN’s Convention on the Rights of Persons With Disabilities).


Under quarantining and cocooning ALLFIE wanted to know if remote learning was inclusive or discriminatory. ALLFIE and Disabled Students UK’s survey respondents identified five major barriers experienced in engaging in remote education that are detailed in their case study: adaptive and assistive technology, virtual platform accessibility, in-person support, and coursework and examination arrangements, alongside emotional wellbeing.

ALLFIE has also produced recommendations from survey results, Lived Experience and good practice and legislative knowledge developed since ALLFIE was founded in 1990.


Further research is needed to investigate the whole area of developing and supporting inclusive remote education… [meeting] legal and human rights obligations and duties. The remote education research must…involve disabled pupils and students…

The same duty for all education institutions to arrange remote education…that is inclusive of all disabled students.

The courses that disabled students have enrolled onto will be provided in a different manner if remote education is an unsuitable method of learning for them.

The Department for Education’s statutory guidance clearly setting out who is responsible for making various aspects of remote education inclusive of disabled students under both the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018,and Equality Act provisions…

Government enforcement regarding education institutions with websites and virtual online platforms that fail to comply…

OFSTED and Office for Students and other inspection bodies must have the power to inspect remote education…

Department for Education must clearly set out that remote education should complement rather than replace face-to-face learning.

The Department for Education must publish inclusive remote education good practice guidance.” #RemoteEducation #ChallengingDigitalExclusion #7DeadlySins



HEAR’s 8th Digital Exclusion Case Study

HEAR’s 8th Digital Exclusion case study

Remote Revolution into Reasonable Adjustments from CIIP

HEAR’s 8th Digital Exclusion case study comes from Chronic Illness Inclusion Project:
Turning the Remote Access Revolution into Reasonable Adjustments


The Chronic Illness Inclusion Project

is run by and for people with energy limiting chronic illness (ELCI) and 63% of respondents to this research described themselves as completely housebound or often/sometimes housebound. The quarantining and cocooning brought about by the pandemic created a seismic shift in how we connect and communicate. Remote access is a crucial tool for equality and inclusion for many disabled people who are not able to attend face-to-face meetings and events.

This case study is based on a survey of disabled people’s experiences of remote access and its recommendations will support people within society who will remain confined to their home after lockdown ends. Remote access should never be used as a cheaper alternative or shortcut to meeting disabled peoples’ rights and entitlements to get out and participate in work, education, civil society or community life.

This guide covers using digital for inclusion in:

Employment:including team meetings, training and workshops

Higher Education: including lectures and conferencesPolitical meetings: for members and officers.

Civic participation and co-production activities

Telehealth care is an important area of consideration that lies outside the scope of this study.

“Key Recommendations

● The technical side of remote access is crucial to ensuring inclusion and participation, but the attitude and commitment of organisers is just as important

● The role of the remote access facilitator is essential…

● Best results will be achieved with the involvement of an IT technician, both for the organiser and the attendee of the meeting.

● However, with commitment and creativity by organisers, remote participation can be achieved without professional IT involvement.

● Always have a trial of your technical set up before the event to check that it works and everyone knows their role. If possible include the attendees in the trial…

● Chairing skills and considerations are the same as for face-to-face meetings, but are even more important when including remote attendees

● The facilitator and the Chairperson must be separate roles, but they should work closely together”

CIIP founder Catherine Hale has also made a

Firstly to explain the work and secondly to broaden persceptions of online creators and curators

Read all our case studies and more


HEAR’s 7th Digital Exclusion Case Study

Digital Exclusion: another type of virus! case study from People First

HEAR’s 7th Digital Exclusion case study comes from People First:Digital Exclusion: another type of virus!

By People First

People First is a national user led self-advocacy organisation working with people with learning difficulties and their self-advocacy groups. Recognising the additional barriers and risks people with learning difficulties face during the pandemic People First quickly mobilised their Supporting Each Other Equals Power (SEOEP) service to find out how best to communicate, support individuals to connect, get online to join meetings, activities and attend appointments. They trained people with learning difficulties to facilitate online meetings. This peer support helped people who would have otherwise been socially isolated, provided safe online space for people to share concerns, information and ideas. It was also an opportunity to discuss the coronavirus guidance, which many people found confusing.

You can listen to People First Director Andrew Lee talk about the group


Commissioners and providers to fund digital support for social inclusion activities…

Government and local authority to have the expertise in place to produce accessible public health guidance for all at the point of publication.

A national funded programme of digital inclusion and digital skills development…

Resource self-advocacy groups to provide the support necessary to ensure people are digitally connected…

Ensure there are alternative routes for people to access support and services and stay connected to their communities.

Establish Corporate Social Responsibility (CSR) relations with tech companies to increase access to internet and devices.

Accessibility standards for websites to be better promoted and enforced under the Equality Act and Human Rights Act”

Andrew Lee CEO of People First and some of the Expert by Experience activists have also made some videos. To explain the mutual aid group, why the campaign for accessible public health information is so important and also to broaden ideas Here is

and other videos on People First’s youtube account.

Catch up on all case studies so far


HEAR’s 6th Digital Exclusion Case Study

Parents And Communities Together – digital exclusion case study

HEAR’s 6th Digital Exclusion case study comes from Citizen UK’s Parents And Communities Together:

Parents and Communities Together Digital Inclusion project part 1, part 2 learnings, part 3 drawings


It is also avaialble in google doc form, where you can see the animated images produced by participants, that are also on HEAR’s Digital Exclusion webpage: Section 1: Case Studies, Section 2: Learnings, Section 3: Kids’ Artwork

PACT is a Southwark-based community project, under Citizens UK, that tackles social isolation experienced by many families in the area through peer support and community engagement in regular group activities. The pandemic forced PACT to move many of its services online and it quickly became clear that many of the parents were not able to join in because they either did not have any or enough devices, internet connection or digital knowledge.

Here is some of the learning and recommendations from PACT’s case study:

“What we have learned / What is important● Digitalexclusion is certainly not new, however the pandemic has… exasperated it.

●… it is also changing. It is therefore important we reflect and sharelearnings…

● Digital exclusion is multi-faceted and complex. We are dealing with multi-disadvantagesthat are entangled.

● Internal factors can be a barrier to inclusion…

● The project requires a lot more resources and time than we thought…

● Language is a barrier… This not only affects the detail provided during thephonecalls, but also the ability to get parents set up with digital support

● There is a great spectrum of digital abilities that we need to cater for…

● Not all schools provide the same digital support…

● Be cautiously ambitious…

● A renewed appreciation, and excitement in providing face-to-face support

● Having young children often makes the challenges even greater, as it isharder to find a moment to engage and learn.

What we want for the future

● We want to provide ongoing support for all our volunteers and Action Researchers…

● It is important that parents with lived experience, from our community,participate directly in the change…

● we want parents from the PACT community to lead Digital Champion sessions andsupport…

● For parents to feel confident, safe, empowered and independent when getting online…

● To advocate for Digital Inclusion through strategic campaigning, not just in accessto devices and the internet, but participation in the development of the digitalworld”

HEAR is looking for a sessional worker to support our Stronger Together project-deadline 10th November

HEAR is looking for an hourly paid sessional  worker to provide support for their Stronger Together project funded by the National Lottery Community Fund Awards for All.


About HEAR:


HEAR, the London voluntary and community sector’s pan-equalities and human rights network, is connecting and supporting equalities specialists across all equality characteristics and across London to get their voices heard, and to influence policy and the environment within which people work for equality and human rights.  We are doing this by acting as a strong and authoritative, regional pan-equalities voice and a combined source of knowledge and expertise on issues pertinent to equality, impacting on the voluntary and community sector and its effectiveness.  HEAR’s values continue to be under-pinned by the conviction that those who have direct experience of inequality and discrimination are best placed to develop strategies to achieve equality.


About Stronger Together:


Stronger Together aims to support those HEAR network members across London from small community groups and grass roots and user-led organisations, and individual community campaigners, to bring them together for solidarity, increase confidence, reduce isolation, strengthen skills and celebrate success.


The work will be offered on a flexible sessional hourly paid basis until March 2021, approximately 21 hours per week at £12 per hour.


We will consider work on a self-employed or PAYE basis for the appointed person


Currently HEAR is operating on a ‘work from home’ basis whilst government restrictions remain in place


You will have good current  skills in WordPress, a general good level of digital   skills and ability to learn new applications and work under minimal supervision. You will ideally have previous experience of working in or with the voluntary and community sector, a commitment to equality and an understanding of digital accessibility and varied communication needs.


You can find the Job Description and Person Specification here:


Hourly Paid Sessional Worker Job Description and person specification



To apply please submit a CV and covering letter, outlining  how you meet the Person Specification, to:




Please include the names of 2 referees (we will not contact your referees unless you are offered the position)


Application deadline: by  5pm on 10th November 2020


If you have any questions of clarification please address these to the same email or call 07466 119268


Interviews will be conducted Via Zoom week commencing 16th November 2020


If you need information in another format please let us know


New Post of Interim Managing Director at HEAR

HEAR is pleased to announce that from 1st July 2020 the trustees have appointed an interim Managing Director to work with them and the staff team to take forward the development of the charity over the next 9 months.


You can contact the Director at:





HEAR is Recruiting!

We are excited to announce that, due to funding from the National Lottery Community Fund Reaching Communities programme, through the City Bridge Trust Cornerstone initiative, HEAR is now recruiting for a third member of staff to join our  team to support equality and human rights work across London.


Mapping and Networks for Solidarity and Campaigning is an innovative and experimental partnership between equality networks working with grass-roots and user-led groups across London, experts in supporting small community groups use and benefit from digital tools and skills, and partners with long experience of making connections and sharing learning through digital platforms, and using social network mapping and analysis to further community development.


The aim of the project is to co-produce with small and user-led equality organisations in London a system that uses digital tools to build and strengthen their networks, enable better connections for collaboration, campaigning and solidarity, and enhance their voice and influence. The project will also have a key aim of sharing learning throughout the project, building a repository of resources that will be made widely accessible.


Principles of equality, accessibility, inclusion and the value of lived experience are at the heart of the project.


The Role:

Mapping and Networks for Solidarity and Campaigning Project Officer

This is a pivotal role in the project, based within HEAR as the lead partner, but working closely with all other partners and the wider HEAR Network membership across London. This is an experimental and innovative project, and we are looking for someone with enthusiasm, creativity and willingness to learn new skills and approaches.


Fixed term until June 2021 with possibility of some extension

£28,500 per annum pro rata   (21 hours per week) – possibility of up to £29,500 pro rata for an exceptional candidate

Plus pension scheme


Based near Kings Cross with travel across Greater London


Deadline for applications: 10am on Monday 30th September 2019

Interviews in Central London early October 2019


To apply please complete the application form and equal opportunities forms below and please do this carefully in conjunction with the below Job Description and Person Specification

No cvs please

Please let us know if you need alternative formats





Equal Opportunities Monitoring form


HEAR Application Form 2019


HEAR JD and Person Spec Reaching communities Network Development Officer



Mental Health Equality – 4th December

Download the agenda or see below

Mental Health Equality in London
Mahatma Ghandi Hall, Indian YMCA, 41 Fitzroy Square, Bloomsbury, W1T 6AQ
Monday 4
th December 2017, 10am-4pm







Introduction to HEAR, aims for the day and housekeeping

Mhairi McGhee, Christine Goddall
HEAR Equality and Human Rights Network


Using Human Rights in Practice

Helen Wildbore
British Institute for Human Rights (BIHR)


Experts by Experience; employing expertise

Sarah Yiannoullou, Dorothy Gould
National Survivor User Network (NSUN)


Questions and answers




Together Everyone Achieves More

Sally Kirkpatrick, Laura Giuliani

Public Voice EbE


Active Lives and Healthy Minds

Laurie Ljinders
Race on the Agenda (ROTA)


Community Mental Health Advocates

Zamzam Hussain, Khadra Diria


User-led co-production in commissioning

Raksha Pandya

Harrow User Group (HUG)


Questions and answers




Social prescribing for mental wellbeing

Bert Roman
Move Me






Using human rights to challenge

Helen Wildbore, BIHR


Commissioning for migrant communities

Emily Danby, MIND in Harrow


No stigma; a manifesto for BME mental health



Campaigning for Mental Health Equality

Laurie Ljinders, ROTA


Art as social prescribing

Ash Kotak


Feedback from workshops



www.HEARequality.org.uk www.tinyurl.com/HEARMH @HEAR_Network
#MentalHealth #MHEquality #MadPride

HEAR humanity.equality.rightsTFL

New Exciting Free Training and Events Announced for 2017

HEAR is funded by London Councils to provide a wide range of free training, workshops and peer learning and networking events for London voluntary and community organisations. Training, workshops and events address many different topics related to equality, human rights, diversity and inclusion.

The Policy and Campaigns project funded by Trust for London also organises networking events to support organisations with their policy and campaign work.

HEAR upcoming training and events

HEAR has more exciting free training, workshops and events planned for the coming months.

1. Economic and Social Rights: A Human Rights Approach to Social Justice Training 23rd January
. Refugees: Home, Homelessness and Survival 24th January
3. Pan-Equality Hate Crime Network, Charities Challenging Hate Crime, 26th Jan
4. Rainbow London: Illuminating, Celebrating and Supporting Diverse LGBT Lives in London 30th January

5. Faith and Older Age: Making Connections 31st January
6. Bespoke Training

1. Economic and Social Rights: A Human Rights Approach to Social Justice Training
Monday 23rd January 2017, 10am-1pm (arrival from 9.30am)

Human Rights Action Centre (Amnesty International), 17-25 New Inn Yard, EC2A 3EA

Access to housing, education, health and food are globally recognised as human rights. The UK has ratified a number of international treaties that say so, the most important of which is the International Covenant on Economic, Social and Cultural Rights. After two years of discussion with government officials and evidence gathering from NGOs, last June, the UN Committee on Economic, Social and Cultural Rights issued a damning report on the enjoyment of these rights in Britain, and made detailed recommendations to UK authorities. International human rights law provides a useful and innovative set of guidelines for civil society groups working on issues as diverse as welfare, child rights, non-discrimination, mental health or workers’ rights.

HEAR and JUST FAIR, dedicated to monitoring and advocating economic and social rights in light of international human rights law, invite you to a training event on economic and social rights.

The training will include the following:
International law on economic and social rights
International human rights mechanisms for economic and social rights
Nine contributions of a human rights-based approach
2016 report of the UN Committee on Economic, Social and Cultural Rights in the UK

Facilitated by Koldo Casla, Policy, Research and Training Officer at Just Fair. Attendance is free but registration is required

To reserve your place please email the HEAR Coordinator Christine Goodall (hear@reap.org.uk) stating your name, organisation name, organisation postcode, and any dietary or access requirements (Open to voluntary sector organisations, community groups and social enterprises based in Greater London)

2. Refugees: Home, Homelessness and Survival
Tuesday 24th January 2017, 9.15am to 1.30pm
Centre for Armenian Information and Advice, 105 Mill Hill Road, Acton Town, W3

A networking, information sharing and collaboration planning event for people concerned about the impact of homelessness and insecure housing and futures for refugees  and asylum seekers in London

Themes for discussion include:
Young people, mental health, housing advice, No Recourse to Public Funds/refused asylum seekers, role of faith groups, hosting projects, street homelessness

Please email hear@reap.org.uk if you would like to attend. Please provide details of any access or dietary needs in your email

3. Pan-Equality Hate Crime Network, Charities Challenging Hate Crime
Thursday 26th January, 13.30 – 17.30
Real DPO, Jack Dash House, 2 Lawn House Close, E14 9YQ.

In its second year London’s pan-equality Hate Crime network will be discussing how to campaign and lobby for equity in law, consider and contribute to the consultation on the Mayor’s plan for policing and crime in London from MOPAC as well as hear from what our members are doing on Hate Crime locally.

To book your place or learn more please email HEARcampaigns@reap.org.uk

4. Rainbow London: Illuminating, Celebrating and Supporting Diverse LGBT Lives in London
Monday 30th January 2017, 10am-4.15pm
Human Rights Action Centre (Amnesty International), 17-25 New Inn Yard, London EC2A 3EA

An event to support the LGBT Consortium’s Still Out There report

To support the LGBT Consortium’s Still Out There report funded by Trust for London, the HEAR London for All and Policy and Campaigns projects are holding an event to highlight the intersectional lives of London’s LGBTQI+ community. The whole day event will have space for the voluntary and community sector to look for ways of working together to improve the lives of LGBTQI people, and we will also welcome statutory sector colleagues who want to learn more.

Including a fabulous pop-up exhibition from Twilight People, Poet PJ Samuels,  and presentations from Micro Rainbow International, UKGLIG and LGBT Consortium, workshops, stalls and networking lunch.

To book your free place, please email hear@reap.org.uk or HEARcampaigns@reap.org.uk providing your name, organisation, organisation postcode, and any dietary or access needs


5. Faith and Older Age: Making Connections
Tuesday 31st January, 1.30pm-5.30pm
Conference Hall, Resource for  London, 356 Holloway Road, N7 6PA

HEAR, in partnership with members Age UK London and Faiths Forum for London, invite you to a networking, information sharing and collaboration development event to think about how faith- based organisations of all types  and those that support and work with older people in London can work better together.

HEAR commissioned a research report from Age UK London and the event will share the findings of the research, and discuss with stakeholders how we might work better together.

The report covers two main linked themes: collaboration for mutual benefit between faith organisations and the wider voluntary sector, and equality of access to services for older people of different faiths.

There will be an opportunity to hear more about the report findings, and discuss the main issues raised, with the aim of promoting greater awareness and collaboration, promoting understanding and increasing equality and inclusion.

If you are interested in attending please email hear@reap.org.uk telling us about any dietary or access needs

6. Bespoke Training
HEAR can also provide bespoke training for groups of organisations, networks and forums in any part of Greater London

Some examples of our bespoke training:
The Equality Act and Delivering Inclusive, Accessible Services
Equality and Diversity Policies-More than just a document in the drawer!
Equality and Diversity Monitoring
LGBT Awareness-Delivering Inclusive Services
Including Disabled People in Volunteering
Visual Impairment Awareness
Deaf and Hearing Impairment Awareness

Most of our bespoke and  open booking training is delivered by member organisations with specialist knowledge to share, with a particular  focus on ‘experts by experience’ and user led services.  Contact hear@reap.org.uk for further information and enquiries or call the Coordinator: 07466 119268

Partners for whom we have delivered bespoke training include:
Greater London Volunteering, Greenwich CVS, Haringey Association of Voluntary and Community Organisations, Lewisham Volunteer Centre, National Council for Voluntary Organisations (NCVO), Newham Forum for Health and Wellbeing, Redbridge CVS, Richmond CVS, ASCENT Partnership, London Borough of Haringey, Barnet Healthwatch, Lewisham CVS

Members and allies events:

HEAR sometimes includes relevant partners or allies events on this page

Recent HEAR events:

Trans Awareness Training

The Gender Recognition Act

Supporting LgBT Refugees and Asylum Seekers

LGBT People of Faith

Disabled and in Exile: Being Excluded Twice

Disabled Refugees: Rights to Health, Mental Health and Social Care Support

Human Rights Approach to Social Justice

HEAR and London for All Access Award

HEAR and London for All Access Awards


HEAR’s Access Award aimed to encourage member organisations to showcase their work to make their services more inclusive and accessible for diverse beneficiaries. HEAR  defines accessibility very widely, encompassing  all the many ways in which we can make it easier for people who need our services to find out about them, know how to access them, feel welcome and included, communicate with us and experience a service most suited to their needs and life experience.


The Access Awards presentations at the recent London for All Conference at the Ort Centre in Camden Town showcased examples of good practice in accessibility and inclusion by HEAR network members in service delivery, and how small changes can have a big impact!


Delegates enjoyed presentations from Young People for Inclusion and Bexley and Bromley Accessible Transport, and the winning organisation, Solace Women’s Aid, who were presented with the Access Award by Andy Gregg, Acting Chair of HEAR, for their work  towards improving the inclusion of deaf and disabled women in domestic violence services.


For all the presentations please go to: