HEAR’s 8th Digital Exclusion Case Study

HEAR’s 8th Digital Exclusion case study

Remote Revolution into Reasonable Adjustments from CIIP

HEAR’s 8th Digital Exclusion case study comes from Chronic Illness Inclusion Project:
Turning the Remote Access Revolution into Reasonable Adjustments


The Chronic Illness Inclusion Project

is run by and for people with energy limiting chronic illness (ELCI) and 63% of respondents to this research described themselves as completely housebound or often/sometimes housebound. The quarantining and cocooning brought about by the pandemic created a seismic shift in how we connect and communicate. Remote access is a crucial tool for equality and inclusion for many disabled people who are not able to attend face-to-face meetings and events.

This case study is based on a survey of disabled people’s experiences of remote access and its recommendations will support people within society who will remain confined to their home after lockdown ends. Remote access should never be used as a cheaper alternative or shortcut to meeting disabled peoples’ rights and entitlements to get out and participate in work, education, civil society or community life.

This guide covers using digital for inclusion in:

Employment:including team meetings, training and workshops

Higher Education: including lectures and conferencesPolitical meetings: for members and officers.

Civic participation and co-production activities

Telehealth care is an important area of consideration that lies outside the scope of this study.

“Key Recommendations

● The technical side of remote access is crucial to ensuring inclusion and participation, but the attitude and commitment of organisers is just as important

● The role of the remote access facilitator is essential…

● Best results will be achieved with the involvement of an IT technician, both for the organiser and the attendee of the meeting.

● However, with commitment and creativity by organisers, remote participation can be achieved without professional IT involvement.

● Always have a trial of your technical set up before the event to check that it works and everyone knows their role. If possible include the attendees in the trial…

● Chairing skills and considerations are the same as for face-to-face meetings, but are even more important when including remote attendees

● The facilitator and the Chairperson must be separate roles, but they should work closely together”

CIIP founder Catherine Hale has also made a

Firstly to explain the work and secondly to broaden persceptions of online creators and curators

Read all our case studies and more