HEAR’s 7th Digital Exclusion Case Study

Digital Exclusion: another type of virus! case study from People First

HEAR’s 7th Digital Exclusion case study comes from People First:Digital Exclusion: another type of virus!

By People First

People First is a national user led self-advocacy organisation working with people with learning difficulties and their self-advocacy groups. Recognising the additional barriers and risks people with learning difficulties face during the pandemic People First quickly mobilised their Supporting Each Other Equals Power (SEOEP) service to find out how best to communicate, support individuals to connect, get online to join meetings, activities and attend appointments. They trained people with learning difficulties to facilitate online meetings. This peer support helped people who would have otherwise been socially isolated, provided safe online space for people to share concerns, information and ideas. It was also an opportunity to discuss the coronavirus guidance, which many people found confusing.

You can listen to People First Director Andrew Lee talk about the group
here.

“Recommendations

Commissioners and providers to fund digital support for social inclusion activities…

Government and local authority to have the expertise in place to produce accessible public health guidance for all at the point of publication.

A national funded programme of digital inclusion and digital skills development…

Resource self-advocacy groups to provide the support necessary to ensure people are digitally connected…

Ensure there are alternative routes for people to access support and services and stay connected to their communities.

Establish Corporate Social Responsibility (CSR) relations with tech companies to increase access to internet and devices.

Accessibility standards for websites to be better promoted and enforced under the Equality Act and Human Rights Act”

Andrew Lee CEO of People First and some of the Expert by Experience activists have also made some videos. To explain the mutual aid group, why the campaign for accessible public health information is so important and also to broaden ideas Here is

Andrew
and other videos on People First’s youtube account.

Catch up on all case studies so far

here