HEAR’s 6th Digital Exclusion Case Study

Parents And Communities Together – digital exclusion case study

HEAR’s 6th Digital Exclusion case study comes from Citizen UK’s Parents And Communities Together:

Parents and Communities Together Digital Inclusion project part 1, part 2 learnings, part 3 drawings

By PACT

It is also avaialble in google doc form, where you can see the animated images produced by participants, that are also on HEAR’s Digital Exclusion webpage: Section 1: Case Studies, Section 2: Learnings, Section 3: Kids’ Artwork

PACT is a Southwark-based community project, under Citizens UK, that tackles social isolation experienced by many families in the area through peer support and community engagement in regular group activities. The pandemic forced PACT to move many of its services online and it quickly became clear that many of the parents were not able to join in because they either did not have any or enough devices, internet connection or digital knowledge.

Here is some of the learning and recommendations from PACT’s case study:

“What we have learned / What is important● Digitalexclusion is certainly not new, however the pandemic has… exasperated it.

●… it is also changing. It is therefore important we reflect and sharelearnings…

● Digital exclusion is multi-faceted and complex. We are dealing with multi-disadvantagesthat are entangled.

● Internal factors can be a barrier to inclusion…

● The project requires a lot more resources and time than we thought…

● Language is a barrier… This not only affects the detail provided during thephonecalls, but also the ability to get parents set up with digital support

● There is a great spectrum of digital abilities that we need to cater for…

● Not all schools provide the same digital support…

● Be cautiously ambitious…

● A renewed appreciation, and excitement in providing face-to-face support

● Having young children often makes the challenges even greater, as it isharder to find a moment to engage and learn.

What we want for the future

● We want to provide ongoing support for all our volunteers and Action Researchers…

● It is important that parents with lived experience, from our community,participate directly in the change…

● we want parents from the PACT community to lead Digital Champion sessions andsupport…

● For parents to feel confident, safe, empowered and independent when getting online…

● To advocate for Digital Inclusion through strategic campaigning, not just in accessto devices and the internet, but participation in the development of the digitalworld”