More than Just Devices (but this is a good start) – Superhighways case study

Our next Digital Exclusion case study comes from Digital doyennes (and dudes), and partners with HEAR in Net Equality and Datawise, Superhighways:

Over-coming digital exclusion needs more than just devices (but this is a good start)
By Superhighways

Superhighways helps small charities with advice, training and IT support, helping London’s VCS become more effective, raise their profile and demonstrate their impact using digital technology.As an organisation with broad understanding of how vulnerable people and smaller charities, who don’t have access to technology or digital skills know-how can become easily isolated and exposed to risk.They saw the opportunity to apply for the DevicesDotNow offer organised through The Good Things Foundation’s Online Centre Network, jumped at it!

Download or share the case study details using the hashtags #MoreThanJustDevices and #ChallengingDigitalExclusion and read the recommendations below

Recommendation:
1.Provide at least 3 months free mobile data with every device.
Not everyone has the luxury of connecting their new tablet to their home broadband. Providing a tablet without mobile data, is like giving someone a car without a set of keys. Public WIFI can present a risk to internet newbies from being hacked where you sit, and good practice guidelines should be made available in every facility that offers it…
2.Kookycat videos
The web isn’t just about finding support services, health information and searching for employment. It’s also about making life easier (and often cheaper)… staying in close touch with friends and let’s not forget the Kooky Cat Videos on You Tube. It’s the everyday that powers the net and as a trainer your role is to work out ‘a buy in point’…
3.Buyin from senior management team
Devicesdotnow presented a fantastic infrastructure project for charities and community groups to start connecting vulnerable people with services and support at a time of crisis. It is now time for senior management teams to take on the learning from projects like this… Organisations should build in human connection to their ongoing digital services to make these as effective and meaningful as possible, and not just a 2nd class offer”